Effective Date: October 20, 2025

Welcome to Lavenluv. These Terms & Conditions govern our website, services, and products. By accessing or purchasing from our site, you agree to comply with the terms outlined below. If you do not agree, please refrain from using our website.

1. General Information

Lavenluv (“Company,” “we,” “us,” or “our”) operates www.lavenluv.com (the “Website”).

• These Terms & Conditions apply to all visitors, customers, and users of the Website.
• We reserve the right to update these terms at any time. Changes will take effect upon posting on our website.

2. Eligibility

• You must be at least 18 years old or have permission from a parent or legal guardian to use this Website.
• By using our Website, you confirm that all information provided is accurate and complete.

3. Products & Orders

3.1 Product Availability

• All products listed on our Website are subject to availability.
• We reserve the right to modify or discontinue any product at any time without prior notice.

3.2 Pricing & Payment

• Prices are listed in USD and are subject to change without notice.
• We accept major credit cards, PayPal, Apple Pay, and other secure payment methods.
• Payment must be completed before orders are processed and shipped.

3.3 Order Confirmation & Cancellation

• Once an order is placed, you will receive an email confirmation.
• We reserve the right to cancel any order due to suspected fraud, incorrect pricing, or stock unavailability.
• To modify or cancel an order, contact info@lavenluv.com within 24 hours of purchase.

4. Shipping & Delivery

• Orders are processed and shipped within 2–3 business days.
• Shipping times vary based on method and location:
  
  
  • Standard: 5–7 business days
  • Expedited: 2–3 business days
    
    
• We are not responsible for delays caused by carriers or lost/stolen packages.
• If your package is lost or damaged, contact info@lavenluv.com for assistance in filing a claim.

5. Returns & Refunds

• Products may be returned within 14 days of purchase if unused and in original packaging.
• Refunds will be issued to the original payment method within 7–10 business days after receiving the returned item.
• Shipping fees are non-refundable, except in cases of our error.
• Gift cards and promotional items are final sale and non-refundable.

For more details, visit our Return & Refund Policy page.

6. Promotions & Discounts

• Discount codes must be entered at checkout and cannot be applied retroactively.
• We reserve the right to modify or cancel promotions at any time.

7. Intellectual Property

• All content on this Website—including text, images, branding, logos, and product descriptions—is owned by Lavenluv and protected by copyright laws.
• You may not copy, modify, distribute, or use our content for commercial purposes without written permission.

8. Prohibited Activities

By using this Website, you agree not to:

• Use the Website for fraudulent, illegal, or harmful activities.
• Attempt to hack or gain unauthorized access to our Website, servers, or data.
• Provide false information or impersonate another person.
• Engage in any behavior that disrupts or harms our business or customers.

9. Limitation of Liability

We strive to provide accurate product descriptions and high-quality products, but we do not guarantee that all Website information is error-free.
Lavenluv is not responsible for:

• Allergic reactions or personal health concerns related to our products.
• Any indirect, incidental, or consequential damages from using our Website or products.
• Delays, shipping issues, or third-party service failures.

If you have known allergies, please review the ingredients list before use.

10. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of New York, United States.
• Any disputes must first be attempted to be resolved through customer service.
• If unresolved, disputes shall be handled in a court of competent jurisdiction in New York City, NY, USA.
• Contact Information

For questions regarding these Terms & Conditions, contact:
📧 Email: info@lavenluv.com
🕘 Hours: Monday–Friday, 9 AM–5 PM EST

Refund Policy

We want you to love your Lavenluv products, but we understand that sometimes things don’t work out.
We accept returns for items purchased directly from www.lavenluv.com within 14 days of purchase.

Return Eligibility

• Items must be unused, in original packaging, and in resalable condition.
• Returns must include the original receipt or proof of purchase.
• Gift cards and sale items are final sale and cannot be returned.
• How to Initiate a Return

To start a return, contact info@lavenluv.com.
Once approved, you’ll receive instructions on how and where to send your package.

Return Address:
31 Wiener Dr. #101
Monsey, NY 10952

⚠️ Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exchanges

The fastest way to get a replacement is to return your item and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved, refunds will be processed within 7–10 business days to your original payment method.

Please note:

• Shipping fees are non-refundable.
• Your bank or card provider may require additional time to process the refund.
• If more than 15 business days have passed since approval, contact info@lavenluv.com.

Shipping Policy

Thank you for shopping with Lavenluv.
This policy explains how we handle order processing, shipment, and delivery.

1. Order Processing Time

• Orders are processed within 2–3 business days (excluding weekends and holidays).
• Orders placed after 2 PM are shipped the next business day.
• You’ll receive an email confirmation and later a shipping notification with tracking details.

2. Shipping Methods & Delivery Estimates

Delivery times are estimates and may vary by location or carrier delays.

3. Shipping Costs

• Calculated at checkout based on method and delivery address.
• Active subscriptions include free standard shipping within the U.S.

4. Shipping Locations

• We currently ship only within the United States.
• International shipping is not available at this time.

5. Tracking Information

• Once your order ships, you’ll receive an email with your tracking number.
• Tracking information may take up to 24 hours to activate.

6. Shipping Issues

Lavenluv is not responsible for:

• Carrier delays
• Packages lost or stolen after delivery confirmation
• Incorrect or incomplete shipping addresses

If your package is lost or damaged, contact info@lavenluv.com for assistance in filing a claim.

7. Policy Updates

Lavenluv reserves the right to modify this Shipping Policy at any time.
Any updates will be posted here with a revised Effective Date.`